How to Request Help with ping
1. Tap the "Request Help" button on the main screen to notify staff or support that you need assistance.
2. Your request will be sent instantly to the team, so you don't have to wait or wave for attention.
3. Use ping to ask for help in restaurants, hotels, wholesale clubs, pet stores, offices, events, or anywhere you need quick support.
Works in restaurants, hotels, wholesale clubs, and pet stores.
Why use ping for help?
ping makes it easy to get service when you need it, without interrupting your conversation or searching for staff. It's fast, discreet, and designed to improve your experience in any setting.
Frequently Asked Questions
How does ping notify staff or support?
When you tap "Request Help," a notification is sent to the system so the team can respond quickly.
What can I request help for?
You can request help for anything: refills, extra napkins, the check, tech support, directions, or any other service you need.
Is my request private?
Yes, your request is sent directly to staff or support and is not visible to other guests or users.
Can I chat with staff before they respond to my call?
Yes! After you request help, you can start a chat with staff before they arrive to assist you. This lets you clarify your needs or ask questions in real time.
Do I need to download an app?
No app is required. You can request help directly from your browser using ping.